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Technical Support & Documentation Intern

Hybrid
  • Amsterdam, Noord-Holland, Netherlands
Tech

Job description

Please note that in order to apply for this position, you must submit your application through our website and provide a video where you introduce yourself and share your motivation for the role.


From our roots in the Netherlands, Speakap has grown to become one of the most successful mobile SaaS solutions in the world for organizations with frontline employees. We have helped more than 600 companies change the way they connect, develop and communicate with their workforce, and that's just the beginning!

We are now looking for a highly-motivated student to join us as a Technical Support & Documentation Intern based out of the Netherlands. If you have a knack for technology, a keen attention to details and top-notch communication skills, we’re looking for you!


What will you do?


As a Technical Support & Documentation Intern, you will become an expert on evaluating and documenting bugs, as well as collaborating with our technical support and software development team to help solve them. You are also responsible for contributing to the maintenance and expansion of our knowledge center, where users can find answers independently. This is a fantastic opportunity for anyone hoping to pursue a career in technical  support, technical writing or software development, with the potential to lead to a full-time position upon successfully completing the internship.

Together with our customer support, development and product teams, you will become an expert investigator on product bugs as well as a confident technical writer. We will also look to you for your suggestions to improve current processes and you can be confident that your input will be recognized and taken seriously.


  • Monitor the our incoming Customer Support tickets for issues related to bugs

  • Write clear and effective bug reports

  • Work with our technical support and software development team to help resolve bugs

  • Provide monthly reporting on trends in bugs reported by customers

  • Provide recommendations on focus areas for product and process improvement based on trends in bugs reported by customers

  • Write and update materials in our knowledge base

What can you expect from us?


  • 💰 An internship compensation of 500,- euros per month based on 40 hours per week; or 400,- euros per month based on 32 hours per week
  • 🚉 Fully reimbursed travel allowance
  • 2️⃣ A flexible work environment with an average of two days per week at the office
  • 🌅 An amazing office in IJburg, Amsterdam with breathtaking views
  • 🤩 Fun: pool table, karaoke, foosball table, board games, DJ booth, pingpong, books, drinks and video games in the office
  • 🔝 Support from your colleagues and company leaders, with more than 97% of employees reporting that they feel trusted and respected by both their direct manager and their colleagues
  • 🗽 Lots of freedom and flexibility with the option to work from home
  • 🎉 Company events (which you can help organize)
  • 🌎 An international environment with colleagues from 30 different nationalities
  • 💻 A personal MacBook and Apple accessories
  • 🍝😋 Free lunch and plenty of snacks in the office
  • 🤝 An innovative culture that supports a test-and-learn spirit
  • 🏝😎26 vacation days per year (calculated pro-rata).





Job requirements

What do we expect from you?


  • You have strong written and verbal communication skills in English

  • You have at least a B2 level proficiency in Dutch

  • You have extremely strong attention to detail

  • You are not afraid to ask questions

  • You are a proactive team player who is well organized, demonstrates a positive attitude and meets deadlines

  • You have technical proficiency in computer basics and enjoy solving technical problems

  • You commit to handling customer data with integrity and care

  • You are available for a minimum commitment of 3 months

  • Bonus points if you are familiar with Zendesk and/or JIRA

Ideal start date: As soon as possible.


Interested? Hit the apply button now! 😃

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With over 100 employees we change how frontline and office workforces work together. We have high expectations, not only of our platform and it’s integrations, but also of the people we work with. We love working smart and having fun while building software people actually want to work with and helping our customers in making work and collaboration easier. This is what we did before at companies like Zalando, Atlassian and Heineken. No matter where you’re from, we hope you’ll bring and share your expertise and dedication. Together we’re Speakap.

Visit our website