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Information Studies Internship: Mobile App Operations Intern (Android & iOS)

Hybrid
  • Amsterdam, Noord-Holland, Netherlands
Tech

Job description

PLEASE NOTE:

    • This position concerns an internship
    • Residency in the Netherlands is required. Visa sponsorship is not provided for this internship.
    • To apply, you will be requested to submit a video introducing yourself and stating your motivation for the role.


Are you studying computer science, information policy or a related field? Want to gain practical experience with the way that Apple and Google regulate access for the millions of apps in their app store, how mobile apps are made and how a business manages both the technical and project management aspects of generating millions of euros in annual revenue from a mobile app? Then read on!


As the Information Studies Internship (Android & iOS), you are responsible for ensuring that the applications that we customize with our customers’ logos and branding (called “white-label apps”) on Android and iOS platforms adhere to all necessary regulations and meet the requirements established by Google and Apple. By staying informed about the latest developments in the field, you are also able to proactively identify and resolve any issues that may arise, thereby maintaining the seamless continuity of access to the apps for our customers.


About Speakap

From our roots in the Netherlands, Speakap has grown to become one of the most successful mobile SaaS solutions in the world for organizations with frontline employees. We have helped more than 600 companies change the way they connect, develop and communicate with their workforce, and that's just the beginning!


Our values: TRUST each other; find SMART solutions; if it’s not FUN then you’re doing it wrong.


We are now looking for a highly-motivated student to join us as a Information Studies Internship (Android & iOS) based out of the Netherlands. If you have a knack for technology, a keen attention to details and top-notch communication skills, we’re looking for you!


Your Duties & Responsibilities

  • You proactively track regulations and policy changes related to the App Store and Google Play which may impact our apps.

  • You take a hands-on approach when it comes to fixing blocking issues with regards to the white-label app delivery-and update process, in consultation with internal subject matter experts at first and eventually independently.

  • You create new white-labelapps, or make changes to existing whitelabel apps, using well-established internal tools and processes such as:
    • Running automations to build and deploy apps

    • Configuring Apple and Android stores to ensure successful delivery of new apps

    • Configuring related services

    • Deleting white-label apps when requested

  • You ensure the status of all white-label apps is continuously tracked and reported in a way that it can be easily checked by all stakeholders in the company.

  • You serve as the first point of contact for inquiries about the status of white-label apps.

  • You maintain internal documentation on white-label apps in order to ensure business continuity in case tasks need to be handed over, temporarily or permanently.

  • You work with Customer Support and Customer Success in case instructions for customers need to be updated, or in case proactive communication to the customer is required in relation to policy changes or other blocking issues.

  • You continuously look for ways to optimize the white-label app process and take initiative to drive and implement these optimizations in collaboration with developers, product owners, customer support and customer success management.

Job requirements

What do we expect from you?

  • You are currently pursuing or have recently graduated with a degree in ICT & Software Engineering, Technical Informatics, Informatics, Computer Science, Business IT & Management, ICT Service Management, Network and System Management, IT Service Management, ICT & Infrastructure, Information Science with a focus on IT Management, or Application and Media Developer, or a related field.

  • You are currently based in the Netherlands (Visa sponsorship is not provided for this internship)

  • You possess an interest in understanding and staying up-to-date with the regulations and policies governing mobile applications.

  • You are comfortable with basic technical troubleshooting and problem-solving.

  • You have strong English-language verbal and written communication skills.

Nice to Haves

  • You have familiarity with Android and iOS operating systems and their respective app store environments (Google Play Store and Apple App Store).

  • Proficiency in Dutch or German.


What can you expect from us?

  • 💰 An internship compensation of €500/month based on 40 hours per week
  • 🚉 Fully reimbursed travel allowance
  • 2️⃣ A flexible work environment with an average of two days per week at the office
  • 🌅 An amazing office in IJburg, Amsterdam with breathtaking views
  • 🤩 Fun: pool table, karaoke, foosball table, board games, DJ booth, pingpong, books, drinks and video games in the office;
  • 🔝 Support from your colleagues and company leaders, with more than 97% of employees reporting that they feel trusted and respected by both their direct manager and their colleagues
  • 🗽 Lots of freedom and flexibility with the option to work from home
  • 👩🏽‍🔬 The opportunity to work on your own research question in addition to gaining work experience
  • 🧑🏻‍💻Coaching and guidance on your professional development
  • 🎉 Company events (which you can help organize if you like);
  • 🌎 An international environment with colleagues from 30 different nationalities
  • 💻 A personal MacBook and Apple accessories
  • 🍝😋 Free lunch and plenty of snacks in the office
  • 🤝 An innovative culture that supports a test-and-learn spirit
  • 🏝😎26 vacation days per year (calculated pro-rata).


Ideal start date: As soon as possible.


Interested? Hit the apply button now! 😃

*Speakap is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, religion, colour, marital status, medical condition, pregnancy, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age, or disability. We celebrate diversity and we are committed to creating an inclusive environment for all employees.

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With over 100 employees we change how frontline and office workforces work together. We have high expectations, not only of our platform and it’s integrations, but also of the people we work with. We love working smart and having fun while building software people actually want to work with and helping our customers in making work and collaboration easier. This is what we did before at companies like Zalando, Atlassian and Heineken. No matter where you’re from, we hope you’ll bring and share your expertise and dedication. Together we’re Speakap.