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Support Desk Engineer

Amterdam, The Netherlands

Full time

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As the Support Desk Engineer, you will be the main point of contact for users and support them with their questions about the use of Speakap in both Dutch and English.

Amongst others, you will be responsible for the maintenance and expansion of our knowledge center. Our knowledge center enables users to find answers to questions independently so that your job will soon be a piece of cake. Together with your team, you work hard to raise customer satisfaction to a higher level. This will be a key challenge as our customer base is continuously growing!

Speakap has been growing quicker than the audience of a cat video: so you can expect your learning, development, and growth within the company to follow suit. You will have an important role within the team, as you are responsible for the technical support of all our customers. You like to improve current processes, and your input for improvement and change will be recognized and actioned by the rest of the company.

Some of your daily tasks

  • You are the point of contact for users of our platform (via telephone and email), and offer them an explanation and help;

  • You work within a ticket-based system to manage and maintain customer requests;

  • You offer additional information about the management of the platform and the application; 

  • You work closely with the Technical Support, QA, and Development teams;

  • You write bug reports and improvement reports;

  • You provide troubleshooting for technical problems experienced by users in cooperation with the technical team;

  • You document and publish answers to frequently asked questions;

  • You investigate and solve 1st line technical problems;

  • System monitoring and reporting;


  • Are fluent in Dutch and English;

  • Possess a HBO/Bachelors Degree level of working and thinking;

  • Have at least one year of relevant work experience in online customer service;

  • Are a proactive team player who is highly organised, with a positive attitude;

  • Have strong communication and social skills; 

  • Have technical proficiency in basic computer fundamentals;

  • Are calm, and can act effectively under time pressure and during customer contact;

  • Will score bonus points if you have knowledge of a Zendesk environment; 

  • Deal with (sensitive and/or personal) data with integrity and care; 

  • Knowledge of relevant privacy regulation, such as GDPR; 

  • Bonus points when you have affinity with tech, knowledge of SQL and have worked with databases.

Up for the job?

Apply here

For more information, please contact:

Amsterdam Office

Irene Snijder