Working Student - Customer Support

Job description

As Working Student - Customer Support, you are available for a minimum of two days a week for the coming 6 months! This is your ideal side job if you want to learn more about a fast growing Saas Scale up and get more insights in the customer journey!

You will support the Customer Support Team with helping Speakap users with their questions about the use of Speakap in both Dutch and English. You will work on the maintenance and expansion of our knowledge center which enables users to find answers to questions independently so that our job will soon be a piece of cake. And together with your team, you work hard to raise customer satisfaction to a higher level. 

Speakap has been growing quicker than the audience of a cat video: so you can expect your learning, development, and growth within the company to follow suit. You will have an important role within the team, as you are responsible for the technical support of all our customers. You like to improve current processes, and your input for improvement and change will be recognized and actioned by the rest of the company.


Some of your daily tasks

  • You are the point of contact for users of our platform (via telephone and email), and offer them an explanation and help;
  • You work within a ticket-based system to manage and maintain customer requests
  • You monitor our networks
  • You provide troubleshooting for technical problems experienced by users in cooperation with the technical team
  • You document and publish answers to frequently asked questions


Job requirements

You:

  • Are fluent in Dutch and English
  • Are a student
  • Have at least one year of relevant work experience in online customer service
  • Are a proactive team player who is highly organised, with a positive attitude
  • Have strong communication and social skills
  • Have technical proficiency in basic computer fundamentals
  • Are calm, and can act effectively under time pressure and during customer contact
  • Deal with (sensitive and/or personal) data with integrity and care

We offer:

  • An international and open minded team

  • Plenty of room for your own ideas

  • Competitive salary

  • Hybrid work policy; you work at our social hub (the office), your home office or abroad (max 120 days per year)

  • Regular drinks and other fun team events

  • The latest MacBook