Field Account Executive - US

Job description

What you’ll do

Your main responsibility will be to help customers reach their internal communication and employee experience goals. You collaborate with Marketing & Sales (Marketers, Customer Success Managers etc.) to build strategic adoption plans for customers.

You are the one that establishes lasting relationships with senior executives and decision-makers of enterprise level organizations with employees all around the world. You do this by initiating (together with the Sales Development Representative), negotiating and closing new contracts with new customers. Creating new networks and relationships with potential new customers is what you live for, you do this any way you can.

You are at the frontline and act as the customer’s voice, so you collect feedback to drive continuous improvement across all areas, that is how you can impact the product roadmap. Next to all of this you provide recommendations based on customers’ business challenges, requirements and usage patterns. Finally your collaboration with the Customer Success Manager is extremely important, you work together to ensure customer success with special emphasis on signup, upgrade and renewal, in other words, up- and cross selling our product to customers you already know


Furthermore:

  • You're empathetic to customers. Connecting to senior-level management is your second nature. You listen to the issues senior-level management has when it comes to engaging employees and because of your experience you know how to help them out.
  • You are a go-getter. You don't mind doing hard work when it comes to finding new customers. You'll call everyone and their mother, get rejected a 1000 times and still go on till you conquer the US market.
  • You are extremely curious and have an appetite for learning. You have both professional and life experience but you're not done yet. You seek out the best way of working whatever the theory or your experience tells you.
  • You're an expert in multitasking. You're flexible, and you adapt fast to customer needs. At the same time, you know what's possible, and what’s not, and your communication skills are exceptional.
  • You are competitive and you're not afraid to show it. You want to win no matter what it takes and you believe that a healthy revenue is the only way to prove that our vision can become a reality.

Who you’ll be working with

As Field Account Executive you will work together closely with the Sales Development Representatives, Customer Success Manager and the Marketing team. Furthermore you will report to our Chief Revenue Officer in the Netherlands.

Job requirements

What you bring to the table

As an experienced Field Account Executive (5+ years of experience in B2B Enterprise SaaS sales) you are extremely curious and you are the best listener you know. You are strategical and have an analytical mindset.

Furthermore:

  • Knowledge on how to educate customers on the product value throughout the adoption cycle.
  • Experience in fostering new relationships through outbound efforts.
  • You are a team player, work together with other departments effectively and you know when to escalate and when to decide yourself.
  • You are energetic and have the drive to deliver and win. ‘Always Be Closing’ is your daily mantra.
  • Tech savviness with tools: Salesforce, Gong, Zoominfo, Zoom, Google Suite & Pandadoc.
  • Bonus points for experience in working with HR leaders and/or HR tech providers in the past.