In your role, you're constantly shifting from an extremely proactive approach to a reactive approach. Customers have high expectations that they will voice at times, but they won't be so loud.
Here are a few things we envision you will lead and help with until we learn otherwise:
5+ years of work experience in customer-facing roles.
Unstoppable focus on the customers, putting the wishes of the customer first every day.
Excellent verbal and written communication skills, both German (native) and English
Credibility in the boardroom of mid-market and enterprise companies
Keeping multiple balls in the air while maintaining a view of the bigger picture and perfecting the details.
Attention to detail and ability to build a detailed analysis.
Actively search for solutions to problems that customers face.
Thorough understanding of the HR tech landscape and internal communications, more specifically.
Bonus points for knowing the differences between companies in scale-up mode versus those in corporate mode.
Bonus points for having worked with HR leaders and/or HR tech providers in the past.
Empathetic to customers and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes.
You're the human equivalent of the "Horse Whisperer." You understand people, sometimes better than they understand themselves. You use your superpowers of listening, asking questions, and giving guidance to get results done.
You remain calm under pressure. You constantly balance internal and external priorities. You know that when customers come across unreasonable at times, it's nothing personal. As you can stay calm, you allow yourself to figure out their pain and what they are not telling you. That will help you solve customer issues.
You obsess over the details. You know the devil's in the details, and you love to find the devil ;-). From handling sensitive customer data with extreme care to swift follow-ups, you know these things turn a good customer experience into a great customer experience.
You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific needs and solve their problems that may have gone unsaid.
You're competitive. You want to win whatever it takes. You believe healthy revenues is the way to prove that our vision actually works in practice.
We want to be a hub for entrepreneurs and the extraordinary. When you join Speakap, you’re truly part of a community that invests in you. You meet people from all walks of life who not only have a seat at the table, but also a bold voice. If you're not afraid to bring your whole self to work every day, we want you. Tell us more about your vision and how you'll impact the business. We're all ears.
*Agencies should not respond to this vacancy